Return & Refund Policy-SiaaSoo
At SiaaSoo™, your satisfaction is our top priority.
If something doesn’t feel right with your order, we’re here to make the process simple and stress-free.
📩 Return Request Timeline
To qualify for a return or refund, customers must contact us within:
3-days of receiving the product
This helps us assist you quickly and efficiently.
📨 How to Contact Us for Returns
For all return or refund requests, please reach out to us at our support email:
📩 Contact Centre: contact@siaasooofficial.com
📩 Help Centre: help@siaasooofficial.com
📩 Support Centre: support@siaasooofficial.com
Please include:
– Your order number
– A brief description of the issue
– A clear photo or video (if the item is damaged or not functioning properly)
Our support team will review your request and respond as soon as possible.
💬 Fast Support Response
Our customer support team always tries to respond as quickly as possible, usually within a short time.
We make sure your concern is handled with care and priority.
📦 Local Pickup for Returns
If a return is approved, you don’t need to ship anything yourself.
One of our assigned delivery partners will visit your address and collect the product safely.
This ensures:
✔ smooth and easy pickup
✔ no complicated procedures
✔ no courier hassles
✔ safe handling of the item
✔ faster resolution
✔ When You Are Eligible for Return or Refund
We offer return/replacement/refund in the following cases:
– Product arrives damaged, broken, or defective
– Product is not functioning as described
– You received the wrong item
– Something is missing from the order
In such cases, we will offer:
✔ a free replacement, or
✔ a refund, depending on the situation
💰 How Refunds Are Processed
Once your refund request is approved, we begin the refund procedure immediately.
✔ 1. Refund Method
Refunds are issued directly to the original payment method used during checkout.
✔ 2. Refund Processing Time
Approved refunds usually take:
⏳ 3–7 business days
(depending on your bank or payment provider)
You will receive a confirmation email as soon as your refund is processed.
✔ 3. No Return Required in Most Cases
For damaged, defective, or incorrect items, we usually do not require physical return.
A photo or short video is enough for verification.
✔ 4. Replacement Option
If you prefer, you may request a free replacement instead of a refund.
🚫 Non-Eligible Situations
We cannot offer returns or refunds in the following cases:
– The issue was reported after 9 days
– Customer gave an incorrect address
– Product damaged due to misuse
– “Change of mind” after the order is shipped
📝 Order Cancellation
Orders can only be cancelled within:
✔ 12 hours of order placement
After this time, your order enters processing and cannot be stopped.
💚 Need Help?
We’re here to support you every step of the way.
If you need assistance with anything at all, just message us at our support email —
We’ll get back to you as quickly as possible.
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📞 Get in Touch with Us
We’re always here whenever you need us.
Whether you have a question, need help with an order, or simply want quick assistance — our friendly support team is ready to help.
Your satisfaction is our priority. 💚
📧 Email Support
You can reach us anytime through the following support emails:
📩 Contact Centre: contact@siaasooofficial.com
📩 Help Centre: help@siaasooofficial.com
📩 Support Centre: support@siaasooofficial.com
Just send us your name, order number (if available), and a short description of your issue —
we’ll get back to you as quickly as possible.
💬 Live Chat Support
For faster assistance, simply tap the Live Chat button at the bottom of our website.
You can get direct support instantly through our chat system — quick, easy, and hassle-free.
